ParentSquare FAQ/Get Started

How to Get Started with ParentSquare


1. Activate Your Account


Check Your Email/Phone: Look for an invitation email/text from ParentSquare in your inbox. If you don’t see it, please check your spam or junk folder.  You can also go directly to the ParentSquare Sign-In and register without an invitation using the cell phone number or email address that the school has on file for you as a parent/guardian.

• Click the Activation Link: Follow the link in the email to create your ParentSquare account.

• Set Up Your Profile: Verify your account and contact information and customize your notification preferences.


2. Download the ParentSquare App


•  For iOS Devices:
 Download from the App Store

•  For Android Devices: Download from Google Play


3. Explore the Features


•  Dashboard: Your central hub for all communications and updates.

•  Messages: Directly communicate with teachers and staff.

•  Calendar: Stay updated with important dates and events.

•  Resources: Access homework, lunch menus, and other essential information.



Frequently Asked Questions (FAQs)


Q: What is ParentSquare?

A: ParentSquare is a communication platform that connects parents, teachers, and school staff, providing real-time updates and direct messaging capabilities.

Q: Is ParentSquare free to use?

A: Yes, ParentSquare is completely free for all parents and guardians.

Q: How do I download the ParentSquare app?

A: You can download the app from the App Store for iOS devices or Google Play for Android devices.

Q: I haven’t received an invitation email. What should I do?

A: Please check your spam or junk folder. If you still can’t find it, contact our school office at [email protected] or call (518) 644-2400 for assistance.


Q: How is my information protected?

A: ParentSquare complies with all relevant privacy laws and employs robust security measures to protect your data. Your information is used solely for enhancing communication between our school and your family.


Q: Is there training or guides on using ParentSquare?

A: Yes, there is a whole knowledge base to guide users through the ParentSquare portal.  This is the link for the Parent/Guardian section

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